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What
We Need To Know When you book your holiday, we need to know your Name(s), Full Address and Telephone number. We will try to meet any special requests if possible but they cannot be guaranteed. Any such requests should be made at the time of booking to us and not to the Hotel.  |
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| Terms Of Booking A deposit of £25.00 per person plus insurances (if required) must Be paid within 14 days of booking. If you have your own insurance or wish to travel without, you will be asked to complete an insurance disclaimer form. The balance of your holiday cost must be paid 6 weeks prior to departure, unless otherwise arranged with Avista Holidays Limited. |
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| Cancellation In the event of you having to cancel your holiday please refer to our cancellation charges below.. These charges apply to all holidays whether you are insured through us or your own insures. We strongly advise you to read the terms of your policy on receipt as refunds of premiums cannot be made unless it is within 10 days of purchase.
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Cancellation Charges
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| Alteration Request Should you wish to make any changes to your booking you must advise us as soon as possible in writing. We cannot guarantee to be able to make changes to your booking but we will try our very best. We charge an amendment fee of £5 per booking to cover administration costs (in addition to any charges imposed by our suppliers). NB Insurance premiums are not transferable from one holiday to another (including when you travel earlier or later than originally booked) or from one person to another.
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| Cancellations
& Alterations By Us Occasionally we may have to make changes to your holiday before or after confirmation. We try to avoid changes or cancellations to your holiday, but we must reserve the right to do so. In most cases the changes would be minor, in the case of a major change we would offer you an alternative holiday or a full refund of money set out in the scale as follows...
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| Foreign Holidays For all foreign inclusive holidays you will require a full British Passport. Passengers who are not British Citizens may require travel visas. We cannot accept responsibility for any loss or expense suffered by passengers who are not in possession of the correct travel documents. It is advised that you obtain a European Health Insurance Card (EHIC) which succeeded the Form E111, from January 2006. Application forms can be obtained from your Post Office or made online using the link provided above. All passengers must be insured on all foreign holidays.
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| Holiday Excursions We will try to allow suitable sightseeing halts en-route, these may vary in length depending on weather and traffic conditions. Optional excursions are at the discretion of the driver/courier depending on passenger No's, weather or other conditions. |
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| Behaviour If a client behaves in such a way as in our reasonable opinion or the reasonable opinion of a person in authority to cause offence, danger, damage distress or annoyance to other customers, employees, property or to any third party. If you are prevented from traveling as a result of such termination, our responsibility for your holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or loss you may incur.
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| Smoking &
Alcohol All our coaches are non smoking and non alcohol, even when parked. |
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| Duty Paid Limits Due to weight restrictions it is at the drivers discretion to refuse to allow excess amounts of goods on the coach and in no circumstances must the legal limit set by H.M. Customs be exceeded. Any person detained by Customs will be responsible for their own transportation home and our liability ends at that point.
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| Special Assistance We accept bookings from persons with special needs and are happy to advise on the suitability of the holiday of your choice. We would point out that some hotels although they can cater for wheelchairs with lifts and doorways etc, you could find that in some cases there could be steps or stairs to contend with, we would be more than happy to get the full facts from any hotel we use. |
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| Information Referring To Our
Tours We always endeavor to give precise, accurate information to telephone enquiries. However, we cannot accept liability for information given orally to customers unless it is confirmed in writing.
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